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Terms & Conditions

Last updated on June 6th, 2022 at 3:07 pm

Supply & Installation

Please read all of the terms and conditions.

When we accept your order, this makes a legally enforceable agreement between you and Universal Island Solution Limited. You must read these terms and conditions to make sure you are happy with them, before we proceed.

If you are not sure about anything below, please call us on 02080640788, local call rate applied.  

1. Definitions

In this document the following words shall have the following meanings:

1.1. “Customer” means the person or organisation who purchases goods or services from the Supplier.

1.2. “Supplier” means Universal Island Solutions Ltd, London. On current website “Art-Grass” is used as an abbreviation for Artificial Grass, Fake Grass, and Plastic Grass.

1.3. The word “Art-Grass” on the current site is used to optimize information and make it look attractive to our customers. At the same time, we would like to inform you that Art-Grass is not necessarily a brand, it is an abbreviation for Artificial Grass, Plastic Grass, Faike Grass. At the time of installation at the request of the customer we can provide the brand name and who is our supplier.

1.4. “Proposal” means a quotation or document which describes the goods or services which will be provided by the Supplier.

1.5. “Terms and Conditions” mean the Terms and Conditions as set out in this document.

2. General

2.1 These Terms and Conditions shall apply to all contracts for the supply of Goods and Services by the Supplier to the Customer and shall prevail over any other documentation or communication from the Customer.

2.2 Any variation to these Terms and Conditions shall be inapplicable unless agreed in writing by the Supplier.

2.3 Nothing in these Terms and Conditions shall prejudice any condition or warranty, express or implied, or any legal remedy to which the Supplier may be entitled in relation to the Goods and Services, by virtue of any statute, law or regulation.

2.4 Nothing in these Terms and Conditions shall affect the Customer’s statutory rights as a Consumer.

3. The Order

3.1 The Proposal attached to these Terms and Conditions shall remain valid for a period of 15 days unless agreed otherwise by the supplier.

3.2 The Customer shall be deemed to have accepted the Proposal by placing an order with the Supplier (“the Order”) within the period specified in Clause 3.1.

3.3 All Orders for Goods and Services shall be deemed to be acceptance of the Proposal pursuant to these Terms and Conditions.

4. Quality of Goods and Installation

4.1. Creases. Due to artificial grass being supplied on a roll, every effort is made to prevent creasing. However, due to the molecular structure of the product it can crease. The product is not deemed to be faulty if a crease is visible at installation and any creases will naturally fall out within 3 months of the supply or installation.

4.2. Joins/Seams. The supplier will endeavour to make all joins as invisible as possible. However, joins are occasionally visible due to the molecular structure of the product and other factors such as temperature. Our Warranty does not cover join visibility.

4.3. A slight colour differential is possible on grass from separate batches. The supplier cannot accept liability for minor colour variations, or slight changes to yarn shape or length. An up to date product specification is always available from Art-Grass head office.

4.4. Our installation method states that we will install a sub-base of between 60mm and 150mm, depending on the ground conditions. This comprises of between 40mm and 120mm of type 1 aggregate and between 15mm and 30mm of a finer aggregate, usually Granite dust (6mm to dust) or as advised on our quotation. This will be installed either by excavating from the lowest point of the lawn; or by building up the current level of lawn by this amount. We will always keep the natural shape/gradient of the lawn unless otherwise agreed between the Supplier and the Customer. It is not our intention to create a perfectly level lawn, except in circumstances that has been agreed and documented in our written Proposal.

4.5. Magnifying surfaces, such as glass, clear plastic or reflective surfaces could cause scorching of the surface of an artificial lawn. In particular, care should be taken when installing grass around Bifold doors as when half open, they can cause a “prism” effect increasing the surface temperature significantly. It is the customer’s responsibility to prevent this and damage is not covered by the Warranty. Repairs to scorched grass will be chargeable.

4.6. Areas of artificial grass that are prone to high footfall can have a tendency to flatten due to consistent pressure on the blades, causing them to compress. This can give the grass a different appearance to the sections of lawn that are not compressed. The supplier does not provide any warranty against flattening and these areas should be brushed regularly to help with this appearance.

4.7 All samples, descriptive matter, specifications and advertising issued by the company and any descriptions, illustrations, drawings, photographs or displays (including those relating to colours, materials, finishes, weights, sizes and dimensions), published in the company’s catalogues or brochures or on the company’s website are issued or published for the sole purpose of giving an approximate idea of the goods and services described. They shall not form part of the contract.

4.8The Grass warranty is a manufacturer’s warranty on all of our artificial grass products and a genuine one that gives all of our customers the peace of mind that the grass will last for a minimum of 8 years. Please remember the Art-Grass (Artificial Grass) golden rule-artificial grass is low maintenance not no maintenance. We recommend all customers to maintain the grass annually that will refresh and maintain performance of the surface every year. (If it has moss or algae it may become slippery so it is best to have this removed. annual shedding of leaves and airborne spores can be easily removed.) The warranty does not include settlement or subsequent undulation of any base work due to a host of reasons, i.e. dead roots, tubers, Japanese knot weed, live tree roots, bamboo, wild animal burrows, neighbour’s building work, surrounding excavations, general settlement of new build sites, or flood plain water. If this occurs after the installation we can assist with a recalibration of the base but this will be at a small cost subject to the garden size.

5. Title

5.1 Title in the Goods shall not pass to the Customer until the Supplier has been paid in full for the Goods.

6. Customer Obligations

The customer shall:

6.1. Obtain all necessary permissions, licences and consents which may be required before the commencement of the services, the cost of which shall be the sole responsibility of the Customer.

6.2. Provide the Supplier with any information reasonably required by the Supplier. It is the obligation of the Customer to inform the Supplier of any problematic issues with drainage, including any future works which may effect the drainage of the site or de-stabilise the base; Wildlife, such as moles, rabbits or any protected species in which an installation may disturb or effect the wildlife. This must be declared in advance of the Supplier making a Proposal for works and thus completing an installation. If such information is provided additional preventative measures can be deployed and the installation method amended accordingly.

6.2a Permits for work must be brought to the attention of the Suppler before a quote is drawn up. This includes skip, skip permits, or any other permit pertaining to the installation, unless have been discussed other way our Client

6.3. Comply with such other requirements as may be set out in the Proposal or otherwise agreed between the parties.

6.4. Ensure that, once an installation date has been agreed in writing between both parties, the job can be carried out on this date. If for any reason the installation will not be able to be completed, the customer must advise the Supplier at least 72 hours prior to the installation date. If for reasons out of the control of the Supplier such as restricted access, not advised prior to the installation, mean that our installation team are unable to commence work, a callout charge of £400.00 + VAT will apply.

6.5. It is the obligation of the Customer to inform the Supplier of any electrical cables or pipe-work in the installation area that could be damaged by excavations or fixings. The Supplier will endeavour to identify such issues during a site survey, but cannot accept liability for subterranean damage caused to appliances and structures not previously notified.

6.6. The customer is obliged to notify the Supplier of any invasive plants such as (not limited to) Tree Roots, Bamboo that might spread beneath the installed lawn and cause material changes to the installation. The Supplier bears no liability for any damage caused in such a manner. Repairs to any damage caused, will be chargeable and covered under a separate proposal.

6.7 The customer agrees that any additional materials including but not limited to aggregates, timber and artificial grass, needed over and above those outlined in the quotation and proposal, shall be paid for at current market rate plus labour. For the avoidance of doubt, these current rates are: Sub base material £70 per ton. Graneet Dust £150 per ton. Artificial grass rate pro-rata as original quote. Labour £350 per day.     

6.8 The customer provide the company with all information, co-operation and support that may be required to enable the company to carry out its obligations to the customer; (i) Ensure that all input material is provided to the company in any format prescribed by the company; and (m) if requested to do so by the company, effect and maintain appropriate and adequate insurance at the site on an all risks basis. 

7. Supplier Obligations

7.1. The Supplier warrants that the product will, at the time of delivery, correspond to the description given by the Supplier.

7.2. The Supplier shall perform the services with reasonable skill and care, and to a reasonable standard in accordance with recognised industry and codes of practice.

8. Payment

8.1. Prior to commencement of work, a deposit will be due upon confirmation of an installation date, or placement of an order, whichever is the earlier, depending on franchise. The remaining total order value is due on completion, (Universal Island Solution Limited define completion as the base and grass being installed). Minor snagging issues will be dealt with as soon as possible, but monies should not be retained by the customer until these are remedied.

8.2. The Supplier is entitled to charge interest on any invoices that are not paid per agreed terms at a rate of 8.00% per annum above the base rate of the Bank of England from the date the invoice falls due to the date the invoice is paid.

8.4. Payment can be made via bank transfer, cheque or by using a credit or debit card. We are able to accept MasterCard, Visa, Maestro, Delta, Solo or Visa Electron although we reserve the right to vary these from time to time without notice.

8.5. Materials increase. If the cost of materials for a job have risen since the time of the original quote, the customer may be liable for this price increase. We endeavour to notify the customer of this as soon as possible.

9. Cancellations and refunds

9.1. As per current regulations, a customer may cancel a contract for the purchase of goods or services – other than goods which are made-to-order, made to the customers specification or specially ordered (and for the avoidance of doubt, all artificial grass products are, for the purposes of this clause, made-to-order) for whatever reason, up to 14 days from the date of confirmation of order.

9.2 In order to cancel a contract on the basis described in clause 9.1 the customer must inform the supplier of the customer’s decision to cancel. The customer must inform the supplier in writing or by email to: [email protected]

9.3 The customer hereby acknowledges and agrees that all artificial grass installations provided by the supplier are deemed “made-to-order” and upon placing an order for such an installation, there shall be no right to a refund of fee’s or any deposit paid for any reason whatsoever.

10. Waste removal

10.1. If required, the Supplier will organise booking of the skip or grab and the cost is included in the quotation. The skip is booked based on containing soil waste only, therefore if the customer (or a third party, neighbours etc) adds mixed waste (furniture, bulk items) without prior approval from the Supplier – the Supplier reserves the right to charge a 30% premium (based on the original cost of the skip).

10.2. Collection and delivery of skips are via a third party and Art-Grass cannot be held responsible for delays or damages due to the third party supplier.

11. Returns

11.1. If the product is defective or does not comply with any of the Agreement, the Customer must notify the Supplier before installation and before the Customer has been caught or damaged the grass. It is the customer’s responsibility to check the product on the day the product is delivered.

12. Force Majeure

12.1. Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, pandemics, strikes, lock outs, accidents, war, fire, the act or omission of government, extreme weather conditions such as but not limited to storm, wind, heat, flooding, highway authorities or any telecommunications carrier, operator or administration or other competent authority, or the delay or failure in manufacture, production, or supply by third parties of equipment or services, and the party shall be entitled to a reasonable extension of its obligations after notifying the other party of the nature and extent of such events.

12.2 Damage to an install as a result of storm or extreme weather, is not covered under the suppliers general warranty. The supplier is happy to come out and fix any issues, although there would be an additional charge.

13. Date of installation

The date of installation specified by the Supplier is provided for estimate purposes. Whilst every effort is made to meet customer expectations, time for delivery shall not be of the essence of the contract and the Supplier shall not be liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods.

14. Limitation of Liability

14.1 Except in respect of death or personal injury due to negligence for which no limit applies, the entire liability of the Supplier to the Customer in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the price paid by the Customer to which the claim relates.

14.2 In no circumstance, shall the Supplier be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or the Supplier had been made aware of the possibility of the Customer incurring such a loss.

14.3 Nothing present in these Terms and Conditions shall limit or exclude the liability of the supplier for death or personal injury resulting from the Supplier’s negligence or that of its employees, agents or sub-contractors.

15. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English Courts.